Returns & Refund Policy

At Nerella Pachallu – PICKLE BAZAAR, every product is freshly prepared using traditional homemade recipes and premium-quality ingredients. Since our products are perishable food items, we follow a strict Returns & Refund Policy. Please read the following terms carefully before placing your order.

📦 1. Returns

We accept returns only under the following circumstances:

Product received is damaged
Product received is defective
Incorrect product delivered

Return requests must be submitted within 48 hours of receiving your order.

To be eligible for a return:

The product must be unused and unopened
It must be in its original packaging
It should be in the same condition as delivered
Proof of damage or incorrect delivery must be provided

⚠️ Non-Returnable Items

Returns will not be accepted for:

Opened or partially used products
Homemade Pickles
Traditional Snacks
Homemade Foods
Spice Powders
Sweets & Seasonal Specials
Products returned due to personal taste or preference
Products damaged because of improper handling or storage after delivery

📝 2. How to Request a Return

To request a return:

Contact us within 48 hours of receiving your order.
Provide the following information:
- Order Number
- Clear photos or videos of the product
- Reason for the return request

Our customer support team will review your request and notify you of the approval or rejection after verification.

💰 3. Refund Policy

If your return request is approved:

Your refund will be processed within 5–7 business days.
The refund will be credited to your original payment method.

Please Note:

Shipping charges are generally non-refundable.
If the issue is due to our mistake (damaged product or incorrect item delivered), a full refund including shipping charges will be processed.

❌ 4. Order Cancellation Policy

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation is not possible.

Bulk orders, festive orders, and custom-prepared food orders cannot be cancelled once preparation has started.

🚚 5. Return Shipping

If the return is approved due to our error (wrong product or damaged product), we will arrange the return pickup or cover the return shipping cost.

If a return is approved for any other valid reason, the customer may be responsible for the return shipping charges.

📞 6. Need Help?

For any questions regarding returns, refunds, or cancellations, please contact us:

Nerella Pachallu – PICKLE BAZAAR

📞 Phone / WhatsApp: +91 7675931314

📧 Email: Nerellapickiles@gmail.com

📍 Address:
H No. 4-83,
Nerella Village,
Thangallapalli Mandal,
Rajanna Sircilla District,
Telangana – 505405

Business Hours

Monday – Saturday: 9:00 AM – 7:00 PM

Sunday: Closed